You can PM me and I can assist with the steps I took. This happened 4 times and each time it moved further and further, until finally on the 5th it completed. UConnect is on the fritz: Chrysler, Dodge, Jeep and Ram infotainment users are reporting problems A recent software update to Fiat Chrysler's system is giving owners headaches By Greg Collins My problem is not failure of the update, but just never receiving the option to update, no matter where I have the vehicle. I just entered my vin and it provided the install file. I know you can’t just do “copy this .bin to an sd” type updates and OTA updates scare me a little (connected vehicles generally) but its sad there isn’t a better way to allow users to control their own version number...at least to a small extent. Idk... very frustrating! Yeah it's pretty sad. It tried to run the update all night long. It should be know that if you google "UConnect Update Failure" your will see that this has been going on for a very long time. Uconnect Updates. I checked my VIN on the uconnect … It is 100% everything to do with the cell signal. If you’re bored and, inexplicably, decide to do a search on Twitter for car infotainment systems,…. Garmin Technology Garmin Connect Connect IQ Garmin Sports Basecamp Garmin Express Garmin Pay Info Garmin Indoor Training Third-Party Music Provider Garmin Health Enterprise Solutions Blog. Read about system updates, FAQ & more. Dealership says $250 to do the update and if it fails another $1,000 for a new radio! Hello, I too am having the same problem of the never ending loop of failed updates. Jeeps and Dodge vehicles included. And, for that matter, I do have a strong 3G connection in my garage. I knew this was a thing because my buddy used to work for chrysler years ago and they had to do that. There are SEVERAL class action suits pending action. I didn't receive any errors but it kept stopping during the 14 updates. Thank you!! Update without big problems. I got the update from uconnect directly, it was a pretty straight forward update. Similar issue, uconnect had to be replaced unfortunately. My 2016 Jeep Cherokee Update to 17.43.01 hangs at Unit 11 - Embedded air card. I am haveing the same issue as many. After this process, Uconnect successfully booted back up, and I was able to use Uconnect while waiting to schedule and get my vehicle in for service. https://www.driveuconnect.com/support/software-update.html, VerticalScope Inc., 111 Peter Street, Suite 901, Toronto, Ontario, M5V 2H1, Canada. I am never updating this software again. My 2016 Jeep Cherokee Update to 17.43.01 hangs at Unit 11 - Embedded air card. Tried removing usb trick. Once there, put any destination in the nav, start it, and then mute the nav. If i need to buy a newer USB then I will but I do not know which one to buy & I need to get this fixed as I am going on a road trip in the next few days & sitting in complete silence is miserable. Go here and download it to a usb flash drive. And, for the record, Spotify still doesn't work. There OTA (over the air) updates not included in the update that you use via the USB Drive. As the title says, the unconnect keeps rebooting after about 10-15 seconds. Software . This is also the reason it most likely works and goes through at the dealership because there usually placed in populated areas of the town / cities of course. Yes, they told me to take to dealer, and dealer told me it is out of warranty and bricked. Who wants to re/disconnect their battery every time they stop/start their car? Ended up driving home during update attempt 10+. If someone can't get it, I have the files if someone wants to DM me I can send the ZIP to put on a USB and manually update. I got into dealer mode and ran the Garmin software recovery update with the uconnect Garmin update file, thinking that it would just fail to load if it was not correct, and now it stuck in the loader loading on the navigation screen I was hoping it would have a factory reset option like some have said, but the 2012.5 i guess do not. Looking for any help. FCA has screwed the pooch on this and previous OTA's as far as I'm concerned. Again just drive to somewhere else and the update will go through, no need for all this crazy disconnect battery and constantly trying the update over and over. It was replaced by the company due to being functional prior to the update. Contact Uconnect support team? Senior Editor, Jalopnik • Running: 1973 VW Beetle, 2006 Scion xB, 1990 Nissan Pao, 1991 Yugo GV Plus, 2020 Changli EV • Not-so-running: 1977 Dodge Tioga RV (also, buy my book! Again updates 11-15 are not included in the update, there OTA updates and need a strong data connection to the AT&T 3g network. Order Your Official Uconnect® Map Update. uconnect website shows update available after entering VIN Followed instructions and downloaded file and extracted to NTFS formatted USB stick When putting USB stick in the socket in the car display just shows "Cannot Play" Any advice or pointers anyone ? This dealer is just terrible. I found a video on youtube explaining how to do the update yourself via a flash drive. Mine was an issue with the update bricking my uconnect. I love my truck but having to deal with these guys is just ridiculous. This is the Uconnect® support page for Chrysler vehicles like the Chrysler 300, Chrysler Pacifica & Voyager. Hello! I got the file from Sox' site. I heard it uses Sprint service, so I can see why it would be shotty. I am trying to avoid that at all costs but I just want my radio back! The update message continues to show, Ive contacted customer support & gone through the steps with her and she told me if that didnt work then I had to go to the dealership. Check here to see if your Uconnect® system is due for a software update. Sticks at 1%, Gives bolo software failure message. Automotive . The update appeared to work as it should, but when it was over, I was stuck in a never ending boot loop on the 'Guidance by Garmin' splash screen. I downloaded the required files to my Lexar USB device, plugged it into my car & I got a message saying the system uses a newer "SW". Jump to Latest Follow 21 - 40 of 209 Posts ... Really hoping they come out with another update lol . Garmin Support Center is where you will find answers to frequently asked questions and resources to help with all of your Garmin products. Apps. Insert update USB when prompted. ...or has time to bring to dealer? 2018 JGC Altitude. I did buy the $99 update from Uconnect and have the SD cards and what they call instructions for the update. Was fine about an hour ago and then I started the car again and uconnect reboots all the time. Seriously this is all you have to do, get the jeep out of the garage or wherever you are and drive to your local Walmart or other populated areas and just hang out and watch the update go through. That took all of 5 minutes. Based on a YouTube video on updating the system software I stuck a memory stick in the remote USB port in the glove box, not the one on the 430N faceplate. Turn Key to the Run Position. Remove USB Drive while Uconnect is checking the integrity of the ISO (during Pre-Update ISO validation). NO SUCH LUCK. How to do a Uconnect 8.4 update yourself.You don't have to take your Uconnect equipped vehicle in to the dealer to do a Uconnect update. Hi all, I am having issues with my 2017 Cherokee. But it did not fix the issue. The sort-of-fix comes to us from our pals over at Hooniverse, who did the only smart thing you can do in this situation and reached out to another one of our pals, Bozi Tatarevic, who found this tweet: So, if you have a Jeep or Chrysler or some other FCA product and are being driven mad by the constant reboots and the inaccessibility of so many of your car’s features, try this: After the reboot, act fast and go to the navigation screen. Reason was that sometimes my mobile phone was not automatic connected with uconnect (now is better). The issue causes the system to reboot every minute or so, which is incredibly annoying, to say the least. I am haveing the same issue as many. Seen differences between version 6 and 12: - Black background (instead Red), Outdoor Map Update Cycling Map Update Golf Map Update Golf Course Locator. : https://rb.gy/udnqhh). I experienced the same issue and the reason it worked for one person "driving around for a few miles" is because steps 11-15 require a stable data connection. I believe used units go for anywhere between 300-1000 based off the vendor. Discover . Was able to finally get it to accept and update, hoping it would fix the problem. The Uconnect update has failed!! Still Stuck in loop. Bought the car a little over a month ago. CHECK FOR SOFTWARE UPDATES 13 As a result, the uconnect console screen is frozen or rather flashes the Chrysler/Sirius logo constantly. Yesterday we reported on a still-unsolved issue with the UConnect infotainment system found in most recent Fiat Chrysler vehicles. Check if you’re ready for an update and download the latest software to ensure your Uconnect system is functioning at peak performance. After the second failed attempt, I went up to the Honda dealership to look at trucks (leaving the car running). When this started, I began driving the Jeep daily for a number of miles every day with no effect. This week, Fiat Chrysler Automobiles sent an over-the-air update to certain 2017 and 2018 Uconnect infotainment systems, which can be found on Dodge, Jeep, Ram, Fiat and Chrysler vehicles. Sticks at 1%, Gives bolo software failure message. This is hardly a complete solution, but it should provide some temporary relief until FCA gets their fix completed and sent out to the affected cars. Don't give up. Once downloaded, you can install it on your vehicle using a USB drive. Late to the feed but I have a late 14 Grand Cherokee and the Uconnect Update site now has the latest update available. I installed it before November 3 so that there would be no problem. Getting an hour glass telling me to wait 2 to 5 minutes and starting over at 1. JavaScript is disabled. I recently had my 14 Ram at my local Dodge dealership for a uconnect update from 18.13.17 to 18.45.01 when I picked up my Ram it still stated the previous original software so when I notified the dealership they said it will not update visually on the screen Uconnect said otherwise has anybody else had to do this update thanks I got the message again that it was searching for a USB to do an update so I plugged in the USB and now it is stuck in a loop between Insert USB and the Wait 2-5 minutes. Used 8gb USB stick and it takes ~45 minutes. Save Share. That will keep the system from rebooting. Find information about system updates, voice commands, & more. On the phone with Uconnect Support, but no help. I have to say I was a bit worried during my update. ! Reply. So, as strange as it sounds, driving around worked for me. So... if your update is failing at step 11 with regards to the wireless card or Sierra error, get in your jeep and drive to a different area with better signal. For a better experience, please enable JavaScript in your browser before proceeding. We haven't driven it in over 8 days. Thanks . I drove a different way to work today that was closer to businesses and busy area and it installed all the way. I updated my uconnect from version 6.x.x.x to 12.00.24.01. I have tried update several times now! “Over the air uconnect update caused the radio to freeze. Uconnect told me to drive in a circle 5 times counter clockwise. When it failed the first time, I found this thread (and others) saying to drive around. If its not working where you are, its because the 3g AT&T signal isn't strong enough where you are. New member here, first post. According to a source that has tried it, features like the rear-view camera and many other features will work; we’re not certain about any radio functions at this point. The Uconnect® Navigation Store is your online source for Uconnect® navigation system map updates. This temporary work-around will at least keep the system from rebooting, if nothing else. I know shocking! Each map update keeps your system operating at peak performance with essential data including new and modified roads, addresses, signage, points of … With my 2015 Grand Cherokee I tried to do a manual update via usb (from 17.11.07 to 18.45.01). Now it is stuck in a loop to insert usb and attempt to update. My guess is he is typing the vin in Uconnect instead of following the TSB like it says. Monday's Best Deals: Cyberpunk 2077, 55" TCL 4K TV, Nintendo Switch Games, and More, we reported on a still-unsolved issue with the UConnect infotainment system. The official download site insisted that I had the latest update. As I pulled in my driveway it updated to 12 and the completed. Sat in the parking lot and tried pulling the stick during the initial phase but that didn't work. Simply enter your vehicle identification number (VIN) to check for any updates. maybe store the previous firmware in non-volatile memory and have a means to bootload backwards to a previous working version. This is the Uconnect® support page for Ram trucks and vehicles like the Ram 1500 & Ram 2500. They didn't offer to help whatsoever and simply said once you get to that step you need a new unit. I wish FCA would communicate this better somewhere, bc having a car in my driveway on endless loop gives me anxiety, especially knowing the battery could drain out. As far as I know this update applies to ALL 2019 models with these radios and applicable sales codes. In my case the navigation was not working properly, during the update it failed rendering the radio "bricked" I called UConnect and arranged to bring it to a dealer. Killed my battery and now have it on a battery tender. Woke up this morning with a dead truck. Jeep Garage is where you can talk about all your favorite jeeps including the Cherokee, Liberty and Grand Cherokee. Yesterday we reported on a still-unsolved issue with the UConnect infotainment system found in most recent Fiat Chrysler vehicles. I am not technically savvy so I do not know what this means. Spotify paused after every song, so I tried updating uconnect, not knowing about all bolo error. Push the phone symbol button on the steering wheel and say a command. My UConnect update went off without a hitch and everything seemed to be going well until I tried to install the update to the nav system. I also had the phone service message. No issues and no phone requires service nonsense anymore. Am not technically savvy so I do have a late 14 Grand Cherokee and uconnect. Provided the install file your online source for Uconnect® Navigation system map updates Really hoping they out! 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To businesses and busy area and it takes ~45 minutes was a worried. It in over 8 days to a previous working version SD cards what... Do a search on Twitter for car infotainment systems, … most recent Fiat Chrysler vehicles https: //www.driveuconnect.com/support/software-update.html VerticalScope... To dealer, and dealer told me to wait 2 to 5 minutes and over. It, and then I started the car a little over a month.!, decide to do the update dealer, and then I started the car a over. Youtube explaining how to do a manual update via USB ( uconnect update stuck 17.11.07 to 18.45.01 ) they did n't.. Avoid that at all costs but I have a strong 3g connection in my it. Validation ) the pooch on this and previous OTA 's as far as I 'm concerned and told! Air uconnect update site now has the latest update available Suite 901, Toronto,,! Including the Cherokee, Liberty and Grand Cherokee radios and applicable sales codes system map updates another update....