Is that true? My questions is getting to PDC…do you know if there are any tours that provide a free ride into PDC as long as we stop at a “jewelry” store as a Promo stop? I’m been doing some online research on my own and my husband and I along with our 7 and 9 years old want to have a great time. The seaweed issue was a freak occurrence that lasted about 6 months. – Don’t walk around quiet side streets alone at night. The thing with all these new hotels popping up in the Riviera Maya is that they are removing jungle, mangrove and natural eco-systems in order to build. I’m planning a trip here in August 2017, and my only concern is the ocean. I will have one of our travel specialists get in touch to help point you in the right direction for your family vacation. Hi Sarah, The blog is great, very informative, thx! Thank you very much, Sarah, for taking the time to share this important feedback. One discussed things to do instead of the beach https://www.playadelcarmen.com/blog/activities-seaweed/ and one of them discusses how to predict and preempt seaweed arriving on the Mexican shores. This is wings 700, 800, and 900 arranged around a kids pool complete with water slides and other kid friendly things in the pool. We also want to make a couple of snorkeling trips and see some cenotes too. For the more tech savvy, there’s Wi-Fi in the room as well as the variety of video games for endless entertain. so here is my Royalton Riviera Cancun Review and the full scoop . YES, your tour operator will offer excursions and there are several tour offices at the hotel that also offer tours. Hey Elizabeth, I understand your concerns. Stay at this 4.5-star luxury property in Puerto Morelos. The bath and shower area are open to the rest of the room, which could be a little strange if traveling with friends, but otherwise, the size and layout of the room was great. We’re still living on the ‘Vitamin D high’ post-beach holiday and enjoying the renewed energy that came with it. Please let me know if you have any other questions at all. You’ve made it clear that it isn’t good practice to reserve beach spots. Once you get to the hotel, take a minute and get a drink to help you through the check-in process . The Royalton has plenty of loungers everywhere, so I don’t think you will have a problem finding spots on the beach at any time of the day, it is also a very wide beach so even with a full resort, you won’t feel crowded. You can enjoy a drink at one of the bars, which include 3 beach bars, 3 swim-up bars, and 12 bars/lounges. You may even want to consider visiting Isla Mujeres or Cozumel, due to their geographical positioning these places pretty much avoid the whole seaweed situation altogether. One of your awesome Travel Specialists will contact you shortly . Thx!! Must stress the rest of the hotel as it should be, deserves its premiere rating. Diamond Club amenities that I wouldn’t want to go without are the personalized check-in (I LOVE this hotel, but check in is always a challenge) and a few extra perks. If you really want the help of a real, live person that will not try to manipulate you, there are actual concierges there onsite to help. We are so happy to hear you will be celebrating in paradise with us. Sarah. Your best option if you want to upgrade to Diamond Club is either directly with the tour operator where you purchased the package, OR directly with the resort. Will that be facing the ocean? So my very first stay was at The Camino Real in Cancun. All of the hotels incredible staff make an effort to remove the seaweed after a storm. Trusting that you will give us another opportunity to welcoming you back to the Royalton Riviera Cancun. For future bookings, simple contact us via phone 1-88-537-9797 or email: customercare@playadelcarmen.com Don’t forget we also arrange awesome tours and airport transportation , Hi Sarah, do you know if the a la carte restaurants require long pants for men for dinner or are nice dress shorts acceptable? With age-appropriate activities, a stay at Royalton Luxury Resorts means more fun for everyone in your family. Hey Claire, we sure can. Let us know if your group needs any tours as we can offer additional discounts for groups Have a great time! Mosquito situation Beach quality, The Royalton is a fabulous resort. Thanks so much for this review!! Your expert tour guide will take care of all the logistics and will be on hand should you need anything else. Sarah. We have booked Room Type- Luxury Presidentil 1 Bedroom Suite Ocean View Roof Top Oversized Jacuzzi. Thank you , Hi Anna, Thanks for reaching out. Most of our travel specialists have visited both of these first hand so they’ll be equipped to help you. Hi Sarah I have enjoyed reading the Q & A here and have a question or two of my own. Any thoughts are appreciated! We are celebrating my Granddaughter’s college graduation . Sometimes the price difference is minimal but the difference in service is huge. The front desk can help with an upgrade, and they will also be able to let you know about any costs involved. I’m planning on visiting Royalton Riviera in Mid-August and have a few questions since I have never been to an all inclusive resort. Kind of scared about seaweed on the beach.. Has anyone been there lately and seen the beach? In all fairness, the room was spacious. Best regards Nina, Hey Nina, it’s my pleasure that’s what I am here for. Right now, it is pretty dry as well, we tend to have a lot more mosquitoes during rainy season. The best part of the resort is always the hard working people that make the guest feel welcome and special. That is great that you keep coming back and trying new things. more, Lock in the lowest price from these sites. Royalton Riviera Cancun Resort & Spa: No Casino. One of our awesome Travel Specialists will be in touch with you shortly, with more details on how to get around town , Hi! Hi have booked this hotel for family vacation july 2018. Sarah. There is no parasailing off the coast in front of the Royalton. One of our Travel Specialists will contact you shortly with information on all inclusives that are 100 percent adult only with no family sections within the hotel, such The Royal. Hi Sara, I am looking to book at the Royalton in early March (myself, husband and two sons 16 and 14 year olds). No the pools aren’t too deep even in the deep end so you don’t have to worry. And can I asked the hotel for a kennel to boil water in? The problem was that we, a couple in their early to mid 60s was assigned a room in the 900 wing. Thanks for getting in touch. So, before that disappears altogether, I best get on our review of the Royalton Riviera Cancun. I have a few questions if you don’t mind! The other common areas, like the beach and pool are adult only and not a common area for the family section of the hotel. I will soon be staying at the Royalton for the first time and am concerned about the reports of tourists getting “bad” liquor. I hope this helps. Hotel Class: Upscale. Thank you for posting it. Because the seaweed is subject to change ALOT you need a team like us that live locally to give you the best advice and get you the best deal on an incredible hotel where you can create memories that last a lifetime. THIS IS ONLY CODE FOR HE WILL TRY TO ROPE YOU INTO A SALES PRESENTATION. I am sorry to hear you are having trouble. You know i could have saved you a bundle!! This means that you are sharing the other restaurants with families staying at The Royalton. There has been seaweed lately (we have had a lot of wind) but the hotel has a team in place for quick removal. If you would like assistance finding hotels with white sand /clear water, I am more than happy to help, please get in touch! Any tips on getting the best deal? Once all that is said and done, you also have a café on site and a gelato bar. In this day and age with more and more food intolerances, this is important. Something to consider. Initially, I thought spring break for colleges was end of March but I’m being told it runs end of February through all of March. Hola Tina! This region of Mexico is simply stunning so we want you to experience the very best of it. A couple of questions though, please. This is an adult’s only section within the larger hotel. https://www.playadelcarmen.com/blog/seaweed-playa-del-carmen/ I hope you find them useful. The water is not quite as turquoise as it can be in other areas. Staff was friendly, courteous and always willing to help ! What a shame! I am a lover of buffets, I love the idea of having all these choices available and being able to put together my ‘perfect’ meal. Wedding packages are quite reasonably priced which is always a good thing! Do they have kids cups with tops at restaurants or should I pack a few sippy cups for my younger son? Hope this helps! oh, and would you recommend upgrading to Diamond with a 1 year old baby? That being said, unless we get a leftover tropical storm it is very likely a little bit of rain fairly versus all day rain. I know it is a big Resort, there is one person that can not walk far, do you think this would be an issue? That doesn’t sound like much fun at all. I would recommend bringing some toys and a few sippy cups just in case. Review tags are currently only available for English language reviews. The Royalton kids club is only available for kids 4-12. A weird thing was that there were no spoons on the table. . Wonderful, we love the Royalton! Insulated cups are always a great idea, but the Royalton does have thick plastic cups (versus the disposable ones). Answer 1 of 106: Hi there, I was wondering how things were looking in the Puerto Morelos area. I can’t upgrade a package that was booked with another provider. Was the Hideaway section a new build? You and your family will love this hotel! Many Thanks in advance. One of our expert trip planners will be in touch with you very shortly to discuss your booking and ensure you get the best price along with any other perks that the hotel may be offering. Thanks..we are planning to pretty much stay at the resort for the most part. Our hesitation is having to share the swim out pool with your neighbors and whether or not it is really worth the money. The food in the restaurants is included, unless you want a lobster or something really over the top (the’ill be clear on what is extra), I wouldn’t budget more for food. You’re going to have an amazing trip! She was gone about 30 minutes, but when she returned we had been up graded to a room in the Diamond Club, best at the resort, and privileges of the Hideaway. The main difference is the location of the tub within the room and of course, your category will be in the area that is towards the ocean and have a large jacuzzi tub on the terrace. You can check out everything we sell here. It is located right next to the spa. Or vacation club, or members club, or privileged membership, or whatever garbage line they are using now to make it not sound so bad. Thanks again!! We have a 13 year old and a 7 years old kids. I am very well Daniel thank you for asking Hope you’re too! First of all, congratulations to your granddaughter! The Royalton does not offer any sort of shuttle service. Yes, you can parasail in Cancun. Beautiful place with poor service and many hidden trip and fall hazards. Lastly do you think the restaurants will have waits on the earlier side..we will probably have dinner between 5-6. Sarah. I didn’t want to think after so many great interactions with staff that someone would do this. Hi Sarah, My boyfriend and I are going on a holiday to Royalton in October next month. It is separated into 4 horseshoe shaped buildings, each with its own unique set of services. Thanks. Thank you for sharing your feedback! I will have one of our travel specialists reach out to see if they can help you with any further queries and help you find the perfect hotel for your family vacation. Just look for the stripes – one mean runs (away fast). As my wife can still get very tired there may be times she will not want to leave the room so I wanted a room where the sun would be on the terrace so she can still relax in the sun which she has missed over the years and loves! It does include a mandatory stop to an overpriced jewelry factory but you may want to look into it as it will save you the taxi to and from town. The safe is handy, but you can’t lock up everything every time. What I am going to do is get one of our expert travel planners to reach out to you. Thanks! You may want to check it out. Blackjack is in the European style and where the dealer is given only one card before dealing each player’s hand. ), so if you want your kids to have anything healthy, they’d better get food in the regular buffet. If you have any questions on a specific tour, feel free to ask. Well, swim-up bars, sports bar, mini-bar, beach bars AND they have wine tasting and tequila tasting. We will be going to the Royalton in May and booked the swim out room. I would ask if you want a kids club that can accommodate your 3-year-old as well? crappy beach-to many weeds. Worst experience ever!!! Sarah. If you like adventure and adrenaline, Selvatica park is close to your hotel and offers discount and includes transportation! We had a group of girls & parents stay for 4 night & they all came home sick! Hello Sarah, I am going to be booking 7 days in the Hideaway at Royalton for my OH’s birthday in Feb 2020… can you get me a deal on the price TUI has given me at all please? They will also be there to answer any questions may have about tours and the surrounding areas. Hi Sarah, Thanks for the informative blog! Now for the good news and a few more icks (but more good than bad). our family went there for a wedding. I would be getting a sitter when my 3yrs old is asleep… do the sitter stay in the dark room? Delighted to discover your blog. The kids club accommodates for kids 4-12 and is available daily from 9am to 9 pm. Contact us directly at 888-537-9797 or customercare@playadelcarmen.com for details. Do people bring their own floats and toys for the pool/beach and are they allowed? Pool tables, ping-pong, foosball, air hockey and more. Hi again, It really depends how much time you are planning on spending in the room. I am looking forward to your thoughts. Generally, I believe you will have no issues when staying at such a high-end resort such as the Royalton. We are going to the Royalton Riveria with our three girls over Thanksgiving this year so am preparing! Thanks, Greg. I’m going to pass you on to our hotel team here at PlayaDelCarmen.Com because room categories are always subject to change since our last stay so I want to make sure that the information you get is up to date and correct. p.s. Can you tell me more a private transfer in a van which would cost much less than taxi. Hi Darrell, Thanks for getting in touch. Hope this helps! Thanks so much for your reply! My husband and I will be bringing our 16yo twin sons. Yes on the dates you’ve chosen the average Spring Break visitors to Cancun is 2.1 million. Have a lovely anniversary trip and feel free to comment again once you have stayed there. The casino in the hotel was a franchise and has been closed for 6 months now. We were greatly imptressed with their sernice and attentiveness! Royalton Riviera Cancun - All Inclusive Riviera Maya Royalton Luxury Resorts are the new generation of 5-star resorts offering the ultimate in all inclusive vacations. Have YOU stayed at the Royalton? The nightclub on-site is open daily, but the ambiance of the nightclub will really depend on who is there on any given night. Great article and I think you solidified my debate about where to book! Sarah. I have read in several reviews to be prepared to tip to get better service, Hi Jamie, You booked the Royalton and not with me?!? The hotel will have to honor the room category you booked. Thank you. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. This is the ‘lowest’ room category available and we also had the ‘lowest’ view available, which is a view of the mangroves. Hope to see you all again . Maid service was spotty. If you would like to book any excursions let us know, we have a lot of great ones. Would you recommend a swim out room instead? My daughter is getting married at the Royalton in late July! I hope that helps. Hi there! I was wondering if it would be better to wait until November to go? Thanks! Thanks for reaching out and I am pleased you like the blog! Review collected in partnership with this hotel. You are in the middle of nowhere.Ok, well maybe. Please let me know if you have any other questions at all. It is also posted hotel-wide on boards and TV screens. This is very inexpensive for a catamaran tour. I wish more people were willing to travel and discover new places. I understand there’s a butler but outside of actually booking your dinner reservations for you what else can they do? I’ve read through all the comments and replies but not noticed anything, although I may have missed it. So we just booked a 7 day stay at the hideaway. You may want to speak with concierge once you arrive to the hotel to see if they can make an exception and change your bracelet or if there is a small supplement to pay in order to access the Hideaway. Will this be a good spot? Scuba diving and snorkelling are popular, so pack an underwater camera. It facing the mangroves please Near to the lifts Amd near the adult only pools thank you! The sand is white, however, the water is not as clear in this area as it would be further south in the Riviera Maya, or in Cancun. Have a lovely vacation Sarah, Hi Sarah Thank you for your detailed, comprehensive and very engrossing blog. We apologize for any inconvenience this may have caused. Have not yet been since the takeover of Hyatt Ziva. Hope that helps. We had what the hotel calls a luxury junior suite. In regards to alcohol, what is the policy for having this delivered to your room as I’ve read multiple trains of thought on trip advisor. How many beds? Way back in 1991, I chose Mexico for a “sweet sixteen” present instead of a big party. Thank you, Hello Emina, I know the Diamond Club option does offer up the BEST oceanfront rooms at this resort. I should have asked why, but got distracted (Squirrel!). Answer 51 of 106: Hi there, I was wondering how things were looking in the Puerto Morelos area. Hey Gloria, so glad you enjoyed the review. We’re really looking forward to it! I will be sure to pass along the info about the dreaded concierge who want to suck you into long timeshare meetings (been there, done that at another resort). Luxury Suite and a Luxury Suite? Now that the guests are taken care of, here is the info for your wedding! Hey Nancy, You will love the Royalton resort! It’s right on a palm-backed beach that curves gently around a reef. 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