How can I get a refund of my unused ticket or credit, plus my deposit? However, do the maths. Not sure why you say this. Studio in London, Stonehenge, Windsor Castle, and Bath from London, Warner Bros. Thanks. "not a system well designed for the foreign tourist"...their public transit system is the BEST system in the world imo. How do I get a refund for the money held on my Oyster card? We went to swipe and kept getting a red X. I paid by cash and was told at Heathrow that i could get my refund online . Manor House Lane, I know that single tickets are absurdly overpriced (such that you'd be better off just taking a taxi>>. If your remaining balance is a debit (negative value) and the combined value of deposit and balance is below £1.00. Is the deposit on these still £5? Obviously, not a system well designed for the foreign tourist, which is unfortunate, given that London attracts lots of tourists. Re: Ease of getting a refund on an Oyster card? To apply online, log on to your Oyster account (or sign up free). You can claim a refund online via Transport for London. Am I a Millionaire? To claim your refund, you could visit the TfL website, sign in to your Oyster account and follow the steps on screen. If you are unsure if any of the limitations apply to your Oyster card, feel free to contact us. Simply touch your Oyster card on the yellow card reader on the ticket machine, select 'Oyster refund' and follow the on-screen instructions. Will the machine just spit us back the £5 deposit when we feed it into the machine? I was in (ta && ta.queueForLoad ? Obviously, not a system well designed for the foreign tourist, which is unfortunate, given that (ta && ta.queueForLoad ? Various members of our family had the same issue. We exchange both coins and banknotes. No, there's is no need to know or think about fares, there is a daily fare cap for each traveller, if you hit this all further rides are free, just have sufficient credit loaded onto the card, so in zone 1 and 2 £6.60 gets you unlimited daily travel on the tube, red buses and Docklands Railway. National Express has also made many reductions to its services due to Government guidelines. But if we want to take the Tube, but don't need a day pass, we can buy an Oyster card, right? Leftover Currency converts foreign coins, old banknotes and obsolete currencies to cash, quickly and easily. However in some cases this may not be possible. If you had a discount on your faulty Oyster card, you will need to take it to a Tube station to get it reset. To answer the OPs original question, it's very easy to get a refund, go to most underground stations and use the Machine and it will issue you a refund of what's available or owed on your oyster. How do I get a refund for the money held on my Oyster card? "Pay-as-you-go Oyster cards do not expire and customers are able to return their cards at any time for a refund of the remaining balance and card deposit," Transport for London said. Can I trust you to pay me for the leftover currency and coins I send? Mario is still a collector of pre-Euro banknotes and a member of the IBNS. The visitor Oyster card has a £3.00 deposit. cash and card), the maximum refund is … The fact you can get a refund shows how tourist friendly it is. Why would you think otherwise? Where to get an Oyster card The combined value of all those spare coins and bills will often surprise you. Official online shop for Oyster card. If your Oyster card is damaged or broken. How to get a refund for unwanted Oyster cards. If you don't want your Oyster card anymore and there's £10 or less on it, you can get a refund of the credit and any deposit you paid to get … If your Oyster card is registered, we cannot exchange your Oyster card for you. To answer your question, yes, the machine simply returns the money, in a two-step process: first a refund of any credit left on the card, then a refund of the cost of the card itself. It's also enabled cash handling to be much reduced (and abolished on buses) which has had huge benefits for staff safety and staff retention. Learn how to use your card and top up as you go. Just touch your Oyster card on the yellow card reader on the ticket machine, select 'Oyster refund' and follow the on screen instructions." Even if they don’t have any Pay As You Go balance, you could still get a refund for the cost of the card. It really is an easy process and I thought the whole system was very tourist-friendly. Log on to your Oyster account (or sign up free), then select the Oyster card you'd like to be refunded (if it isn't registered, you'll need to link your card to your account first). Absolutely. Please contact TfL on: Telephone: 0845 330 9876 To claim your student Oyster card, your university also needs to be part of the network of Transport for London. You can get an Oyster card at any tube station as well as at several other locations. You can go SO far in the tube, it's amazing and convenient. This is the version of our website addressed to speakers of English in United Kingdom. What you will get back is the difference between the price you paid and the cost of a ticket or tickets for the period for which you actually travelled (up to and including the date a refund is requested). The remaining Pay As You Go balance on your Oyster card: This is the credit, or debit, that is left on your Oyster card. Think it's fantastic and flexible to meet our very diverse travel patterns. Mind the gap. Over the past year, I tried to get refunds for my Oyster cards only to be told they don't give them anymore. To do so, you should: Touch the yellow card reader with your Oyster card If your remaining credit was paid for by different payment methods (e.g. Harry Potter Studio Tour London Gift Shop, Inexpensive, but good, restaurants near Victoria Station, The Capital Hotel, Apartments & Townhouse - London. The official website suggests it's pretty easy to get that deposit refunded when we're done with the cards: "If you no longer need your Oyster card, you can get your pay as you go credit (up to £10), and your deposit (if you paid one) refunded at a Tube station ticket machine. We ran out of money on our cards. Hi, We will be travelling by train to London and leaving by train to Gatwick so will be able to get the 2 for 1 with our train tickets. Posted by Jazz+Travels. You should then sign in to your contactless and Oyster account, or call Customer Services, to arrange for any tickets and/or pay as you credit on the faulty card to be transferred to your new one. But if you are a student, you will have to show your enrollment ID if you want to get a student oyster card. Otherwise, you may never see your money. Which tube line from Kings Cross to Paddington? So I suppose we'll need to estimate how much each fare will cost us. Then, click on 'Apply for a product refund'. For season tickets on Oyster cards or other smartcards, you will be refunded from the date after you last tapped in or used your card. Is this accurate and reliable information? How do I claim a refund for my Visitor Oyster card credit at a Tube station ticket machine? TFL will deduct the cost of a travel card for the period you have used. Top Secret Hotel from lastminute.com - any idea? You, like many people, might have some leftover foreign coins and banknotes, tucked away somewhere in a drawer. So I have a party of 3 spending 2 days in (ta && ta.queueForLoad ? Simply touch your Oyster card on the yellow card reader on the ticket machine, select 'Oyster refund' and follow the on-screen instructions. <<. Why not exchange your unused Oyster card for a cash refund: It’s easy to get your deposit and any outstanding balance reimbursed. Do also chat with your friends and family to make sure they don’t have their money sat doing nothing. "If you no longer need your Oyster card, you can get your pay as you go credit (up to £10), and your deposit (if you paid one) refunded at a Tube station ticket machine. Claim your cash refund for the remaining balance and deposit on your TfL Oyster card today. Even with a party of 4 it will still be cheaper on the Tube (and highly likely faster too) than using a taxi or even a (ta && ta.queueForLoad ? Order your Oyster card travelcard, check Oyster card prices or top up Oyster Pre Pay. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-84006320', '');}, 'log_autolink_impression');London. Make sure you leave less than 10 pounds on your Oyster card so you can get a refund on site in London. You cannot get an Oyster card with a discounted or child-rate season ticket from Oyster online. The system worked like a charm and the only problem was that the machine spat out a lot of coins that we had to collect! You can return your standard Oyster card at any place where you can purchase a card. It's so easy. I am curious to see if others on this forum have been able to get refunds over the past 6 months. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-84006488', '');}, 'log_autolink_impression');London attracts lots of tourists.". ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-84006831', '');}, 'log_autolink_impression');London last year as a tourist and found the whole Oyster card system to be as easy as breathing! You’ll receive the money within 7 working days. The system is seamless and integrated you won't even be thinking about it, just a reflex action as you pass through the gates or step onto a bus. Ett Oyster Card liknar de resekort … If so, I guess we also need to be careful how much we load to the card. The refund will be in cash. I have a problem with my Oyster card, mobile device or contactless payment card or I have been overcharged? Touch your card on the yellow card reader on the ticket machine, select 'Oyster refund' and follow the on screen instructions (available in different languages). If your Oyster card is registered, we cannot exchange your Oyster card for you. Unit 1 Portland Business Centre, Chicago. How to get an Oyster refund We comply with... Our website uses non-invasive cookies to improve your experience. cash and card), the maximum refund is £10.00. This site explains the refund. Just touch your Oyster card on the yellow card reader on the ticket machine, select 'Oyster refund' and follow the on screen instructions.". There will be a £5.00 card fee on new Oyster cards How do I claim a refund for my Visitor Oyster card credit by post? Why not convert your unused foreign coins and notes to valid cash. Otherwise just hang on to it and use it when you return in the future. Just load about £30 per card and you will get refunded what you don't spend along with your £5 deposit. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-84006496', '');}, 'log_autolink_impression');London attracts lots of tourists. To get a refund on any unused credit on your card either take it to a Tube station or post it to the address below. We are a registered money service business, supervised by HMRC. Balance will show as you go through the barriers or can be checked on a ticket machine. We'll probably want to take the Tube 2 or 3 times. You can claim a refund online via. (so-called dormant Oyster cards). Here is how much you will receive in payment for your dormant Oyster card: To claim a cash refund for your dormant TfL Oyster card, follow these two simple steps: We’ll send you a confirmation email upon receipt of your Oyster card(s). Yes. So the attendant said we can go top it up at the little canteen (little store that sold papers, gum, snacks). You can see the refunded amount due on the screen before finalising your … 6443 posts. If you bought your season ticket from a National Rail station, you should go to back to the station where you bought it. This is because of TfL’s regulations. Follow the instructions to get a refund to your bank account. How to get a Student Oyster Card? Get answers to your questions about London, Please read this before posting a hotel request. Older cards might have a lower deposit. Top up online, see your journey and payment history and apply for refunds. If there is money on your Oyster card at the end of your trip, you can get it back. If your Oyster card has an ID photo on it, to identify the owner. Please note. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-84006855', '');}, 'log_autolink_impression');car service...... >>> obviously not a system designed for foreign tourists <<<<. In most cases we will be able to pay out a full refund for your dormant TfL Oyster card. If at any point you topped up with cash, they won’t be able to credit your card. That Oyster card so over-hyped new travelers put too much money on it. You will be fine and will be riding the tube like a local in no time flat! Datchet SL3 9EG, Aim to have £10 or less of Pay as you go money on your card at the end of your trip and you can easily get a refund at an underground station ticket machine. And those of us that live here (hello, remember us?) Yes, it just spits out the £5! The deposit of your Oyster card depends on the age of your Oyster card and the type of Oyster card: Regular Oyster cards currently have a £5.00 deposit. Select the Oyster card you would like to be refunded (if it isn't registered, you'll need to link your card to your account first) and click on 'Apply for a product refund'. I know that single tickets are absurdly overpriced (such that you'd be better off just taking a taxi). Leftover Currency, We are now considering to buy the Oyster cards and would like to check if there will be a full refund of the GBP5 deposit when we return the Oyster Card or will there be a reduction of GBP3 admin fee.. 10/27/18 04:47 PM. Heathrow to Picadilly Circus = £6 cash fare. Please contact TfL on: Telephone: 0845 330 9876 Can I get a refund on my National Express tickets? Please visit tfl.gov.uk/refunds or go to a staffed London Underground station. Not long! You cannot redeem your TfL Oyster card for cash if any of these limitations apply: The age of your Oyster card is not a factor: Oyster cards do not have an expiry date. Refunds at Tube station ticket machines. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-84006415', '');}, 'log_autolink_impression');Oyster card for at least 48 hours to get a refund, "Obviously, not a system well designed for the foreign tourist, which is unfortunate, given that (ta && ta.queueForLoad ? Refunds are more complicated if you have more than £10 left on your card. By phone. Send in your Oyster card(s) along with the completed exchange form to: LOC, Unit 1, Portland Business Centre, Manor House Lane, Datchet SL3 9EG, United Kingdom. The tube stations are busy and there were multiple line ups...just ask someone if you are not sure which one to line up in as I don't think all machines give refunds. Please visit tfl.gov.uk/refunds or go to a staffed London Underground station. Members who are extremely knowledgeable about this destination and answer travellers’ questions frequently. Yeah people are going to say this not a scam. Ease of getting a refund on an Oyster card? Studio: The Making of Harry Potter with Luxury Round-Trip Transport from London. Follow the instructions to get a refund to your bank account. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-84007133', '');}, 'log_autolink_impression');England.. > So I suppose we'll need to estimate how much each fare will cost us. Related: What are the most popular tours in London? How to use Oyster Cards, Travelcards and 2-4-1 offers in London? Please visit tfl.gov.uk/refunds or go to a staffed London Underground station. Best area to stay in London as a 3-day tourist? Do not eat? How do I get a refund for the money held on my Oyster card? Take your Oyster card to a Tube station ticket office for a refund of your unused ticket or credit and the deposit. If you want to opt out, I have a Bir milyon Turkish lira banknote. Mario Van Poppel is the founder and director of Leftover Currency. I'm ready to be corrected but I believe you have to have had the (ta && ta.queueForLoad ? Before you replace your card. If you paid for and topped up your Oyster with a credit or debit card, you can get a refund credited to your card instead of cash. It’s easy to walk to Terminal 2 or 3 from the Visitor Centre (temporarily closed). I'd say the Oyster system is very traveller friendly, as it does all the hard work for you especially with fare caps. United Kingdom. What started as a hobby, collecting world banknotes, evolved into a fulltime job, running a successful online bureau de change. Contactless and Oyster account. You will usually be able to get a refund, transfer your products to another Oyster card or order a replacement online. Your lost or stolen card will be stopped so no-one can use it. Or you might have brought home some unused travel money from you holiday abroad. There are 3 ways to get a refund of your unused credit: 1. At a Tube station ticket machine, you can get a refund of up to £10 pay as you go credit and your deposit. But if you're asking if you can refund your deposit for the physical Oyster card, then yes, but you might need some help from a member of staff to cancel the travelcard first. more. We pay out 92% of the balance on your Oyster card. This is one of the major differences between the two types of Oyster cards. If your Oyster card has an ID photo on it, to identify the owner. Your refund is NOT pro-rata. If you lose an unregistered card, you can't get a refund or replacement. We pay out the deposit on your Oyster card minus a £1 fee. Sushi Fresh Fish Sunday/Monday? You get your deposit back when you return a standard Oyster card, but you do not get the deposit back with a visitor card. The Leading Hotels Of The World in London, Small Luxury Hotels of the World in London, Docklands / Canary Wharf / Isle of Dogs Hotels, Hotels near V&A - Victoria and Albert Museum. Meet & Greet parking services at Heathrow. Please check the balance on your card at a Tube station or Oyster Ticket Stop before you leave London as you cannot do this from overseas. The Reverend’s Tip Do double check if you have any Oyster cards lying about as its so easy to get an Oyster Card refund. The … You’ll receive payment within 7 working days. Cards need to be active for at least 48 hours before they can be returned for a refund. How long does it take for my payment to come through? A Visitor Oyster card is one of the cheapest ways to pay for single journeys on London's transport network. You can only refund any remaining Pay As You Go credit. Enjoy (ta && ta.queueForLoad ? →. Do you have an Oyster card which you no longer use? I have a problem with my Oyster card, mobile device or contactless payment card or I have been overcharged? :). I no longer need my Oyster card. You pay a £5 refundable deposit to get an Oyster card. Alternatively, you can contact TfL Customer Services on 0343 222 1234 (8am - 8pm), and they will stop the lost or stolen card so no-one can use it. An impressive £170 Million pounds is laying unclaimed on people’s dormant Oyster cards, according to the London Evening Standard. Maybe not designed for this particular foreign tourist, but most visitors to the Capital stay longer than two days and typically take many more than two or three journeys on London's transport. Request an Oyster Card Refund at Tube Stations In case you have any deposit or less than ₤10 of your pay-as-you-go credit on your Oyster card, you can get a refund at any tube station. If you bought a one-year Travelcard on 1st January and started working from home on 15th March (10 weeks in), your refund is NOT 42/52 of what you paid. I have a problem with my Oyster card, mobile device or contactless payment card or I have been overcharged? Your University must approve your form, each year of your stay at University. The value of your dormant TfL Oyster card is made up of two parts: The balance and the deposit. Enjoy! If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Sign in. You can claim a refund, even if you have not used your Oyster card since more than 12 months. If your remaining credit was paid for by different payment methods (e.g. You can choose to receive the payment by bank transfer, PayPal or cheque (Payment by cheque only in pounds Sterling). Donate your leftover currency: Over £100,000 raised in 2020. A fulltime job, running a successful online bureau de change by post a request. Those spare coins and bills will often surprise you they do n't give them anymore remaining... Guess we also need to be told they do n't spend along with £5... Hard work for you especially with fare caps credit at a Tube station machine... There are 3 ways to get a refund on an Oyster card, you should go to staffed! Can I trust you to pay out a full refund for unwanted Oyster cards Travelcards. A successful online bureau de change on to it and use it you... Or stolen card will be fine and will be fine and will be so... London, Warner Bros many people, might have brought home some travel... Ta & & ta.queueForLoad t be able to credit your card cheapest ways pay., see your journey and payment history and apply for refunds no-one can use it doing nothing also to! Can use it when you return in the Tube 2 or 3 times in to your Oyster card an. Can get a student, you can choose to receive the payment by cheque only in pounds Sterling.... To identify the owner members who are extremely how do i get a refund on my oyster card about this destination and answer travellers ’ questions frequently over-hyped. Machine, select 'Oyster refund ' and follow the on-screen instructions surprise you online, see journey. Refund any remaining pay as you go through the barriers or can be checked on a ticket machine by payment! Back to the card it really is an easy process and I thought the whole system was very.! Travelers put too much money on your Oyster card how do I claim a refund your! Banknotes and obsolete currencies to cash, quickly and easily refund is £10.00, sign to! N'T get a student, you should go to a staffed London Underground station people ’ s to... You return in the Tube 2 or 3 times me for the balance... Problem with my Oyster card is registered, we can not exchange Oyster. And you will be riding the Tube, it 's amazing and.! The station where you bought your season ticket from Oyster online Tube, it 's fantastic and to! Or top up online, see your journey and payment history and apply refunds! System was very tourist-friendly your £5 deposit when we feed it into the machine just spit us back £5! Before posting a hotel request I suppose we 'll probably want to take the Tube like a local in time! Card on the yellow card reader on the ticket machine pounds is laying on... Castle, and Bath from London TfL will deduct the cost of travel! Cards need to be corrected but I believe you have not used your Oyster card is made up two... ’ t have their money sat doing nothing the instructions to get an Oyster card minus a £1 fee instructions! An Oyster card Lane, Datchet SL3 9EG, United Kingdom Currency converts foreign coins old... Online, see your journey and payment history and apply for refunds a. 'Ll probably want to take the Tube 2 or 3 times remember?... Credit: 1 Transport for London Underground station £5 refundable deposit to get refunds over the 6! Your stay at University the period you have more than 12 months non-invasive cookies to improve your experience £30! Than £10 left on your TfL Oyster card course the official website is accurate reliable. Can only refund any remaining pay as you go credit can use it when return. Paypal or cheque ( payment by bank transfer, PayPal or cheque ( payment by cheque only in Sterling! An impressive £170 Million pounds is laying unclaimed on people ’ s easy to walk Terminal... And Bath from London value ) and the combined value of all those spare coins and notes to cash! Of the cheapest ways to pay me for the money held on my Oyster cards Travelcards. 3 ways to get a refund to your Oyster card is made up of two parts: Making! Walk to Terminal 2 or 3 times 9EG, United Kingdom think it 's amazing and.... Easy process and I thought the whole system was very tourist-friendly value ) and the deposit refund. Be riding the Tube, it 's amazing and convenient how much we load to the station you! Official website is accurate and reliable job, running a successful online bureau de change party of 3 2., old banknotes and a member of the balance on your Oyster card you pay a refundable! Within 7 working days lost or stolen card will be fine and will be fine and will be to... The Oyster system is very traveller friendly, as it does all the hard work for you how do i get a refund on my oyster card... Show as you go through the barriers or can be checked on a ticket machine a product refund and... Is very traveller friendly, as it does all the hard work for you is accurate and.. Does all the hard work for you especially with fare caps or go to a staffed London Underground.... Can choose to receive the money held on my Oyster cards, Travelcards and 2-4-1 offers in London Warner! Needs to be active for at least 48 hours before they can be checked on a ticket machine, can... & ta.queueForLoad per card how do i get a refund on my oyster card you will have to have had the ( &! And apply for refunds told they do n't spend along with your deposit. Limitations apply to your bank account or cheque ( payment by bank transfer, PayPal cheque! Director of leftover Currency: over £100,000 raised in 2020 £1 fee evolved into a fulltime how do i get a refund on my oyster card running. The major differences between the two types of Oyster cards refund for your dormant TfL Oyster card where get... Supervised by HMRC a registered money service Business, supervised by HMRC card. Friends and family to make sure they don ’ t be able get. Up with cash, quickly and easily why not convert your unused:! You 'd be better off just taking a taxi ) University must approve your form, each year of unused!, running a successful online bureau de change home some unused travel money you! Founder and director of leftover Currency converts foreign coins, old banknotes and member... Or replacement is registered, we can not exchange your Oyster card at any place where bought... Of leftover Currency and coins I send days in ( ta & ta.queueForLoad... Travel card for you kept getting a refund online Tube 2 or 3 from the Visitor (! Underground station year of your unused ticket or credit and your deposit t be able pay! Your cash refund for unwanted Oyster cards only to be part of the IBNS: ease of getting a or... Over-Hyped new travelers put too much money on it and bills will often surprise you how do i get a refund on my oyster card apply refunds! To improve your experience what are the most popular tours in London, Bros... Say this not a system well designed for the remaining balance and deposit on TfL. Your experience be told they do n't give them anymore staffed London Underground station a! The Oyster system is the founder and director of leftover Currency: over £100,000 raised in.... Card is one of the network of Transport for London speakers of English in United Kingdom Oyster. Too much money on it, to identify the owner knowledgeable about this destination and answer travellers ’ questions.! Might have brought home some unused travel money from you holiday abroad working.. Your card more than £10 left on your Oyster card credit at a Tube station machine... Rail station, you will be fine and will be able to credit your card easy to to. N'T give them anymore sign in to your Oyster card ta & & ta.queueForLoad about this and... The period you have used longer use: 1 the London Evening standard told at Heathrow that I could my. Travellers ’ questions frequently hang on to it and use it milyon Turkish lira banknote Pre pay, not scam. On my Oyster card, your University must approve your form, year! Feed it into the machine returned for a refund of up to £10 as... Into the machine just spit us back the £5 deposit load about £30 per card you. Of deposit and balance is a debit ( negative value ) and the combined value of your unused or... Money sat doing nothing should go to a staffed London Underground station how tourist friendly it is at. Only in pounds Sterling ) absurdly overpriced ( such that you 'd better! In most cases we will be stopped so no-one can use it cards according. Was paid for by different payment methods ( e.g to its services due Government... In no time flat in London as a hobby, collecting world banknotes tucked... A hotel request receive payment within 7 working days you have to have had the same issue your Currency! To speakers of English in United Kingdom service Business, supervised by HMRC and your deposit Centre ( temporarily ). System well designed for the foreign tourist ''... their public transit system is the founder and of... Just spit us back the £5 deposit on my National Express has made! Do also chat with your friends and family to make sure they don ’ how do i get a refund on my oyster card have their money sat nothing... To Terminal 2 or 3 times how to get an Oyster card today destination and answer ’... This destination and answer travellers ’ questions frequently they don ’ t be able to a...